There are three remote management tools available for the IPG/NDS family of products.
Remote Access via rHTTP -
Remote Access via r HTTP provides a secure browser interface to the remote unit. It is primarily used for sites that do not have general remote access to their site networks (via a hole in their firewall or via a VPN) or as a cost effective customer support solution.
Remote Access uses a relay server. The IPG will make an SSL connection to an rHTTP server (for example www.systech.com:10002). When the users wants to browse to the unit remotely, they connect to the rHTTP server and the server relays the connection data to/from the IPG. Since the connection from the IPG uses SSL and either access the rHTTP server via SSL or connects to the server from inside a firewall, it is all secure.
Systech Online Update Protocol (SOUP)
Systech Online Update Protocol is a method for units to periodically check a server for software or configuration update, or to send status or configuration information to the server. The protocol allows the user to set paramaters to query on every boot, or at a certain time every "n" days. Additionally the user can request updates with a "check in now" feature.
Systech Device Monitoring (SDM)
Monitoring provides high-level health status on a unit offering such information as; errors in the system log, a units failure to check in, units being rebooted, etc. Monitoring also uses the existing SOUP protocol to retrieve data by:
- sending a more frequent periodic heartbeat to the host (every "n" minutes)
- sending status field information which includes statistics on activity on the unit
Using these SOUP extensions, support personnel can keep track of field units. Identify online status, determine processing transactions on each port, report version of code, last reboot, list any recorded errors and more.
For information on enabling these features, see the Remote Management Tools Application Notes.
|
