Software FAQs

I have a Systech Network Device Server (RCS, POS, NPS, NDS or iNS/ixNS series) on a remote network and I can't see it with NativeCom. What do I need to do? I have a Systech Network Device Server (RCS, POS, NPS, NDS or iNS/ixNS series) on a remote network behind a firewall. What do I need to open in the firewall to use it with NativeCom? I have a timer expiration/network disconnected error message. What does that mean? I powered up my unit and it keeps blinking yellow. What is it doing? My status LED is XXX (pick a color). What does that mean? My unit is flashing red or orange and I cannot access it. What is wrong? Output works on my port server but I get no input. What's wrong? Why can't I communicate with one of the serial ports using the serial port on the back of my PC or laptop and HyperTerminal? Why can't I assign an IP address to the unit using the "arp" method? I have NativeCom configured on all the ports. Why can't I login to the serial ports any more with a terminal or HyperTerminal?   I am not using a Windows host. How can I access the port server from a Unix host? Do you have NativeCom for Unix? What is the most recent version of XXX? (NativeCom, Onboard code, etc.) What tools can I use to get port status and debugging information? What Windows OS's does NativeCom support? How do I increase the NativeCOM Keepalive Timeout? How do I upload my config or OS update to my unit?