Systech Internet Payment Gateways Print E-mail

Installation, Diagnostics, and Field Maintenance
Leading Payment Processors deploy Systech Internet Payment Gateways to achieve transaction cost savings and deliver improved merchant satisfaction. This document describes the procedures for successful installation, remote diagnostics, and ongoing asset management of Systech devices.  Test

Initial Software Configuration at Installation
The Systech Internet Payment Gateways provide maximum flexibility for configuration of serial ports and TCP/IP routing options in order to address the widest possible range of payment devices and applications. Normally this flexibility is hidden from the installer. The Processors’ deployment team determines the appropriate configurations in advance, and saves them in one or more “custom configurations”. Prior to deployment to the field for installation, a custom configuration is loaded into flash memory of the Systech unit. This pre-configuration minimizes the amount of configuration in the field in order to minimize confusion and installation costs.

Systech configuration flexibility includes…

  • Port parameters - baud rate, parity, handshaking, etc
  • Port services - Modem emulation and host connection options
  • Phone # configuration
  • IP to SSL configuration
  • IP settings - address, mask, gateway, DNS server (only required if DHCP is not used at the customer site)
With the exception of the IP settings, it is likely that a single custom configuration will be able to handle many or all of the common sites in a merchant rollout, without requiring a lengthy on-site configuration effort. The normal process of configuration will be…
  • One time: Configure a unit that has DHCP-based IP settings with the proper port and application settings then save this configuration to a file.
  • For each unit: load this configuration into the unit before shipping to the end user

This configuration assumes that the IP address, Subnet Mask, Default Gateway and DNS server(s) are all available from a DHCP server at the customer site. For those sites that do not use DHCP or whose DHCP server does not supply all these items, these missing items must be configured manually at time of installation. This is done using Systech Configuration Utilities and a Web Browser.

Post-Sale Field Configuration Changes
If the configuration of the Systech device in the field needs to be modified, parameters can be changed remotely over the Internet via a Web Browser. A complete set of tools supporting this capability is readily available and field proven. This remote configuration effort will require that the Payment Processor to have authorization to access the Systech device at the merchant location.

These same Systech Utilities and Web Browser interface all support the downloading of a complete new “custom configuration” into the remote unit.

Port Server Utility

Field Hardware Installation
The Hardware Manual for each Systech product includes details about the panel connectors, port pin outs, cable requirements, LED behavior, power connection, etc. Refer to the appropriate manual for details specific to that model.

Asset Management and Revision Control
Should the payment processor wish to track the Systech units in the field, the Systech Utilities and Web Browser interface permit remote access to the identity of each unit in the field including serial number, model name, part number, MAC address, software version and custom configuration name.

Welcome Page

Remote Problem Detection and Diagnosis
The Systech devices support a wide range of Systech Utilities for use in detecting and diagnosing communications in the field. All of these features are available over the Internet using Systech’s Utilities with a Web Browser interface.

  • Port Status - Displays current status of the ports - modem signals, activity, input and output counts, connections, flow control and errors.
  • Port Trace - Allows tech support engineers to drill down on specific communications events. It uses a 2048 event circular trace buffer records configurable events.
  • System Log - Gives overall system and application status (e.g., the on-board Systech modem emulation application records status and errors in this Log).
  • Hardware LEDs – Provide visual feedback on communications status to in-store personnel at the merchant

Examples:

Port Status Display

Port Trace

Syslog

 

SDK Support for Custom, On-Board Applications
Systech has a Software Development Kit that may be leveraged by Payment Processors to develop additional support and diagnostic applications that run locally on the Systech device at the merchant location. Systech’s Design Services Group is available to expedite custom software development.


World Class Hardware Warranty
Systech provides a five-year parts and labor hardware warranty. MTBF for Systech hardware is 11 years. Hardware failures are returned to Systech on an RMA for repair or replacement.