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Management and control of remote site devices used in today's distributed dynamic application automation systems can create costly customer response, service and support issues.
Whether in a commercial/industrial setting or in the home, Lighting Control Automation systems are no exception in having to deal with these issues. In addition to hard and soft failure issues, end-customers are prone to request changes and revisions to the lighting control protocols, functional options and choices to enhance their satisfaction with the application.
For the VAR's integrators and installers responsible for lighting control systems, the approach to remote site service and support has been to "send a tech via a truck at a minimum cost of $250", attempt a communication approach fraught with serious security risks, or install an expensive, dedicated computer at the remote site. 
No longer! With the Systech ONDEMAND Remote Access and Management system, your service techs or customer support group can access any device at any customer location from anywhere you have an Internet connection... office, home, help desk. Save time and money, and improve customer satisfaction, through a virtual service and support solution.
The core of Systech's solution is a secure way to remotely access and manage lighting control premise devices such as:
- Dimmers and wall switches
- Load control modules
- Keypad controllers
- Timer controllers
- Interface devices
At the remote location, the lighting controller for the serial-based premise devices is connected to a Systech network device server or gateway product; Systech ONDEMAND remote device software is installed in the network device server. The Systech devices, with optional SSL encryption, are connected via a high speed IP network to the Systech ONDEMAND host access server software, which runs on any hardware platform with Windows XP Pro, Vista Pro, or Windows Server; installation and configuration of the server is browser-based.
Lighting control application administration, control and management are effected through any PC over an Internet connection to the host access server. The Systech ONDEMAND software suite permits you to remotely address your customer's needs, whether configuration changes, problem and soft failure resolution or new services. Systech's NativeCOM port redirector software can facilitate remote device access from the application PC.
The Systech ONDEMAND software system offers a robust, user friendly and secure solution to address remote management and control problems in lighting control automation systems.
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Only two steps...1.Connect the network device to the lighting controller at the remote location. 2. Complete registration on the Host Access Server. Up and running within 24 hours! |
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No extra wiring required, no compromising security of your client's lighting network. Just attach the Systech network device to the high speed Internet connection at the remote location and to the lighting control remote automation controller with a serial cable.
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Remote location unit automatically makes a connection to the host software server. If the network is disrupted, the unit automatically reconnects and the connection is maintained until your client or you end the business relationship. |
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Support your remote devices anywhere in the world |
Need a custom solution for your automated system? Systech has a design services group to assist development. Learn more.
For solution providers and integrators, benefits from choosing Systech as their distributed network server device and system provider include:
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