Frequently Asked Questions
I have an RCS or POS on a remote network and I can't see it with NativeCOM. What do I need to do?
I have an RCS or POS on a remote network behind a firewall, what do I need to open in the firewall to use it with NativeCOM?
I pressed the reset button to restore the default configuration on the unit but it did not restore. How do I restore the factory default configuration?
I cannot communicate with my RS485 or RS422 devices. What's up?
Why can't I login to the serial ports any more with a terminal or Hyperterminal? I have NativeCOM configured on all the ports.
Why can't I assign an IP address to the unit using the "arp" method?
My unit is flashing red or orange and I cannot access it. What's wrong?
Why can't I communicate with one of the serial ports using the serial port on the back of my PC or laptop and Hyperterm? If I press the reset button I can see the firmware monitor, but I don't get a login prompt when I start the OS. I can telnet to the unit and see that the default service is configured on the port.
I've inherited a unit that someone else set up or I have forgotten the IP address I assigned the unit. How can I find out what it is set to?
What is the difference between RS485 and RS422 mode in the Systech products?
I'm not using a Windows host. How can I access the port server from a Unix host? Do you have NativeCOM for Unix?
Output works on my port server but I get no input. What's wrong?
My status LED is XXX (pick a color), what does this mean?
My port LED is XXX (pick a color), what does this mean?
What Windows OS's does NativeCOM support?
What is the most recent version of XXX? (NativeCOM, Onboard code, etc)
What tools can I use to get port status and debugging information?
I powered up my unit and it is just blinking yellow. What is it doing?
I have the following error message in the system event log. What does it mean?
\DosDevices\COM7: The Keep-Alive timer expired. The network connection has been disconnected.
I have an old Systech product, how can I find out about it?
I have an old Systech product, how can I find out about it?
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